Support starts with a phone call
You hear about the fault from the customer, when the machine is already down. You leave in a hurry, without knowing what to bring, and the trip ends up in an argument.
Your installed base under control, at every customer site
Do you build, distribute or rent out devices? Connecting them gives you after-sales you can see before the phone rings, and a service to sell on top of the machine. It pays off for you and for your customer.
The blind spot
What you can't see of your installed base
Today after-sales works in the dark
The product leaves the shop floor and drops off the radar. Whatever happens next, you find out when the customer calls.
Maintenance gets skipped
The periodic service depends on somebody remembering it. If nobody does, it does not happen: no service for the customer, no revenue for you.
No data on how it is used
Real hours, cycles, loads, working conditions. Without numbers, you design the next model on the impressions you collected at a trade fair.
The double value
For you who sell and for your customer
A connected product is a business, not a cost
A device that sends its data changes what after-sales means: you know how the machines you sold are doing, you step in before they stop, and support turns from a cost centre into a service you sell, renew and invoice.
Your customer buys a product with nothing to worry about: somebody watches their devices for them, maintenance arrives when it is actually needed and downtime is shorter. It is not a service they have to chase, it is part of why they chose you.
It is one story read from both sides: what keeps your customer with you is exactly what brings you recurring revenue.
The levers this opens up
You do not need to reinvent your offering: these are things you already do, done with the data in front of you instead of blind. IDA makes them possible across the whole installed base, customer by customer.
- Proactive support: alarms tell you what is wrong before the customer calls, and you arrive knowing what to bring.
- Scheduled maintenance that becomes a billable job, not a forgotten visit.
- Real usage data for R&D: how your products are used, how hard they work, what actually breaks.
- A subscription service on top of the sale: recurring revenue on an installed base that keeps growing.
In the demo we look at it on one of your real devices: what data it exposes, what can be read from it, what service you can build on top.
How it starts
From one machine to the whole fleet
How it works on your installed base
IDA is multi-customer by design: all your customers, each with their own devices, inside a single application.
- 01
One application, all your customers
Each customer sees their own devices and nothing else. You see the whole installed base, filtered by customer, by site or by model.
- 02
You configure the model, not the unit
Your devices are identical to each other: the readings are set up once on the model and repeat unchanged on every unit that ships.
- 03
You connect new ones as you sell
Every delivery adds a device to the monitored base. No project to redo: it is the same configuration, multiplied.
The IDA subscription grows with the connected base, which means it grows with your business: every device you add is first of all recurring revenue of yours. The cost follows the growth, it does not come before it.
Connected fleets
Real categories, names withheld
Who is already doing it
Installed bases we follow today, described by type: the names will follow once those customers allow us to use them.
An industrial battery manufacturer
Batteries installed in customer warehouses, on forklifts running all day: charge cycles and state of health reach the manufacturer, who knows which battery to look after before the forklift stops.
A company running compressor fleets
Compressors spread across many different plants: running hours and power draw drive the services, which start from the data instead of a calendar kept in someone's head.
A company looking after tyres in port operations
Handling vehicles working continuous shifts: real usage says when to step in, and replacement gets scheduled instead of happening with the vehicle already stopped.
Let's see your product inside IDA
A demo on a device you actually build: what can be read, what you can see, what service you can build on top.
Request a demoDo you sell and install solutions on your customers' machines, rather than your own? See the partner program